ALTCS Contact Information & Office Locations

The primary way to reach ALTCS is by phone. AHCCCS lists the following official contact options on azahcccs.gov/members/ALTCSlocations.html: Toll-Free Phone: (888) 621-6880 Toll-Free Fax: (888) 507-3313 Local Fax: (602) 253-6385 Email (applications only): altcsregistration@azahcccs.gov Mailing Address: 150 N. 18th Ave., MD 3900, Phoenix, Arizona 85007 Online: Register an application at healthearizonaplus.gov Phone lines are generally answered Monday through Friday, 8 a.m. – 5 p.m. Verify current hours directly with AHCCCS. The DE-101/DE-202 Request for Application form starts the ALTCS process. Families can apply by phone, online, by fax, by mail, or in person at a local ALTCS office. See our step-by-step guide to applying for ALTCS for a walkthrough of each method.

AHCCCS offers several digital ways to start or manage an ALTCS case: Health-e-Arizona Plus (online portal): healthearizonaplus.gov — Families can start an ALTCS application online through this official AHCCCS portal. Online Chat (AVA): chat.healthearizonaplus.gov — AHCCCS's general virtual assistant, available 24/7. AVA is a general AHCCCS/Health-e-Arizona Plus support tool and is not an ALTCS-specific application intake method. Health-e-Arizona Plus by Phone: 1-855-HEA-PLUS (1-855-432-7587) — for general Medicaid application questions. Note: The Health-e-Arizona Plus line serves general Medicaid inquiries. For ALTCS-specific applications and questions, use the ALTCS toll-free number (888) 621-6880.

AHCCCS currently lists six ALTCS office locations. Office locations and arrangements may change — confirm current details at azahcccs.gov/members/ALTCSlocations.html before visiting. AHCCCS notes that in-person visits are not always required; most applications and case management can be handled by phone at (888) 621-6880 or online. Phoenix ALTCS Office — Central Arizona (Maricopa County) 150 N. 18th Ave., MD 3900, Phoenix, Arizona 85007 (AHCCCS lists this as the primary ALTCS mailing address) Phone: (888) 621-6880 Tucson ALTCS Office — Southern Arizona (Pima County) 7202 East Rosewood Street, Suite 125, Tucson, Arizona 85710 Phone: (888) 621-6880 Flagstaff ALTCS Office — Northern Arizona (Coconino County) 1701 N Fourth St, Flagstaff, Arizona 86004 (ALTCS staff share space at the DES office — call before visiting) Phone: (888) 621-6880 Kingman ALTCS Office — Western Arizona (Mohave County) 2400 Airway Avenue, Kingman, Arizona 86409 (ALTCS staff share space at the ADOA multi-service building — call before visiting) Phone: (888) 621-6880 Yuma ALTCS Office — Western Arizona (Yuma and La Paz Counties) 1800 East Palo Verde Street, Yuma, Arizona 85364 (ALTCS staff share space at the DES office — call before visiting) Phone: (888) 621-6880 Chinle ALTCS Office — Eastern Arizona / Navajo Nation Area Tseyi Shopping Center, Hwy. 191, Chinle, Arizona 86503 ⚠ Important: The Chinle office is an office site only — AHCCCS says there is no mail delivery to this location. For application mailing, use the Phoenix mailing address above. Phone: (888) 621-6880 Source: AHCCCS ALTCS Locations.

If you live in Mesa, Gilbert, Chandler, Scottsdale, Tempe, Glendale, Peoria, Surprise, Avondale, Goodyear, Queen Creek, Apache Junction, or anywhere else in Maricopa County, use the Phoenix ALTCS Office as your local ALTCS office. AHCCCS does not maintain separate ALTCS offices in Mesa, Gilbert, Chandler, or other Maricopa County cities. Phoenix ALTCS Office 150 N. 18th Ave., MD 3900, Phoenix, AZ 85007 Phone: (888) 621-6880 Most ALTCS applications and case management activity can be handled by phone at (888) 621-6880 or through the online portal at healthearizonaplus.gov — an in-person office visit is not typically required. Confirm the correct contact method directly with AHCCCS before mailing documents or visiting in person. SeniorVue advisors are based in the Mesa and Gilbert area and are familiar with the local ALTCS application process. We can help Maricopa County families understand care options, compare assisted living in Gilbert, assisted living in Mesa, assisted living in Chandler, and identify communities that may work with ALTCS. Source: AHCCCS ALTCS Locations.

Families should contact AHCCCS/ALTCS directly for any of the following: • Starting an ALTCS application — call (888) 621-6880 or apply online at healthearizonaplus.gov • Checking the status of a pending application • Reporting a change in income, assets, address, or health condition for an active member • Requesting information about covered services or assigned health plans • Appealing a denial or requesting a fair hearing • Renewing ALTCS eligibility • Any question about an active ALTCS case SeniorVue cannot access AHCCCS systems, check case status, file appeals, or provide updates on individual applications. For all case-specific questions, contact AHCCCS directly. Need help understanding ALTCS care options? See our ALTCS overview, ALTCS eligibility requirements, and how to apply for ALTCS.

AHCCCS periodically updates office locations, phone numbers, hours, and procedures. The information on this page was sourced from azahcccs.gov and reflects what was publicly listed as of the date last verified below. SeniorVue makes no representation that this information is current at the time you read it. Always confirm current contact details directly at azahcccs.gov before relying on any phone number, address, or email listed here. For the most accurate and up-to-date ALTCS contact information, visit: azahcccs.gov/members/ALTCSlocations.html